Frequently Asked Questions
We are always happy to provide any information you may need.
We value the relationships we build with our clients. We know that when they entrust us with a new project, that we have a responsibility to them, and we take that very seriously. We understand the dilemma that organizations face when undertaking new construction: balancing the need to meet project specifications on-budget and on-schedule, while at the same time ensuring that ongoing operations continue without disruption.
By acknowledging that each project comes with its own set of complex and unique qualities, Bigelow Fleming provides a unique, consultative approach that combines the infrastructure afforded by big-name contractors, with the expertise, focus, trust, and personal care of a much smaller firm. No matter how large the scope of your project, our process translates to an experience that is both efficient and consistent. After partnering with us, our clients return to us for advice and guidance with future projects. We go out of our way because, to us, it is not just about the immediate job, it is about our clients’ vision.
Working with a large firm often means you don’t get to meet key on-site personnel ahead of time, or have a consistent, senior-level expert helping you plan for the future. At Bigelow Fleming, Kevin and Tom are involved every step of the way—no matter what the size of the project—taking an active role in ensuring that every aspect of your project is held to our rigorous standards. We keep in mind the fact that our clients have a long-term strategy for the growth of their organization and that our current projects play an important role in the bigger picture, and that level of personalized attention can be lacking with larger, less agile general contractors.
By recognizing the jobs that will be needed in the future, and holding a high standard of quality, we can help our clients make their long-term visions a reality. Every project is a chance for us to demonstrate our abilities and reinforce our reputation. We pay meticulously close attention to detail and never compromise on the integrity of our work. With Bigelow Fleming, there are no secrets, gimmicks, or empty promises. Since we are personally invested in helping your organization grow, we do everything in our power to get the job done in the most efficient and polished manner possible. We thrive when you thrive.
Throughout the course of our relationships with our clients, we pride ourselves on maintaining consistent communication, and on keeping our word. When it is difficult to gauge how long or how costly a project will be, other contractors will give the most attractive figures they can to get the job, and tack on extras along the way once they’ve secured the bid. We value honesty, integrity, and open communication, so you can be confident that your best interests are always front of mind.
By anticipating obstacles, we may complete a project under-budget or ahead of schedule. We know that price point is a key factor when evaluating potential partners, but that should not mean you need to compromise on details that mean the difference between checking the box, and excellence.
We know that even while new projects are just beginning, that you are busy planning and strategizing for your next big move. It is not a time to be held back by delays and surprise developments, or to be left in the dark about the status of your project. At Bigelow Fleming, we will keep you involved and informed throughout the entire process, without adding more to your workload.
Our partnerships are built on mutual trust and we take our responsibility as a trusted and supportive partner for our clients seriously. This dedication extends to providing long-term value by offering meaningful guidance and professional advice, rather than simply quoting an estimate. At Bigelow Fleming, we are not just construction managers; we help our clients achieve their strategic goals for their research campuses. We are supporters of our clients’ organizations as a whole, and maintain long-term relationships with them that extend beyond the completion of the immediate need.
We understand that, sometimes, all you need is a consultation about a future project, or a renovation of an existing space. This is why we will meet with our partners, free of charge, to offer guidance on future initiatives. Our commitment to service means that we will adjust our approach to accommodate your specific needs—not the other way around. Whether it is a large, industrial project, or a small, personal service, we are there for our clients.
Our culture at Bigelow Fleming is built around the principle that our clients come first. We pride ourselves on creating relationships and delivering high-quality results. We do not qualify our success by the length of our client roster, or by the bids we win; we genuinely care about our clients’ continued achievements, and maintaining our partnerships for many years to come. The result is a culture of invested professionals who are committed to exceptional service and making our clients feel comfortable and taken care of at all costs. We do not aim to meet expectations; we aim to exceed them. We hold ourselves to a higher standard of quality and customer service, and are constantly looking for ways to improve.